Kotak Neo is the digital trading platform from Kotak Securities, offering a bank-backed 3-in-1 account (bank + Demat + trading). It is known for its free intraday model and strong reliability, making it a solid choice for traders who prefer a trusted banking ecosystem.
If you need help with your account, trades, or technical issues, Kotak Neo provides multiple support options—phone, email, chat, and a structured escalation system.
1. Kotak Neo Customer Care Numbers
Primary Customer Support (Toll-Free)
- 18002099191
- Timings: All Days (8:00 AM – 6:00 PM)
NRI Customer Support
- +91 8069440017
- Timings: Monday to Friday (9:00 AM – 6:00 PM IST)
Live Chat & WhatsApp Support
- Available All Days (8:00 AM – 8:00 PM)
👉 Best for:
- Quick queries
- Instant updates
2. Kotak Neo Email ID
Main Support Email
- securities@kotak.com
👉 Use this for:
- Account issues
- Complaints
- Service requests
3. Head Office Address
Kotak Securities operates from its main corporate office in Mumbai.
Corporate Office
Kotak Securities
Kotak Towers, 8th Floor
Building No. 21, Infinity Park
Off Western Express Highway
Malad (East), Mumbai – 400097
Maharashtra, India
4. Escalation Matrix (Step-by-Step)
If your issue is not resolved through basic support, you can escalate it.
Level 1 – Customer Care / Complaints
- Name: Ritesh Shah
- Phone: 18002099393
- Email:escalation@kotak.com
- Timings: 9 AM – 6 PM (Trading days)
Level 2 – Head of Customer Service
- Name: Tabrez Anwar
- Phone: 022-42858208
- Email:servicehead@kotak.com
Level 3 – Compliance Officer
- Name: Hiren Thakkar
- Phone: 022-42858484
- Email:compliance@kotak.com
Level 4 – CEO Escalation
- Name: Shripal Shah
- Phone: 022-42858301
- Email:ks@kotak.com
Principal Officer (Research Analyst)
- Name: Kawaljeet Saluja
- Phone: 022-62664011
- Email:po@kotak.com
- Address:
Kotak Securities Limited, “A” Wing, 8th Floor
One BKC, Bandra Kurla Complex
Mumbai – 400051
5. Tips for Faster Resolution
1. Use Chat for Quick Help
- Faster than calling
- Available longer hours
2. Keep Details Ready
- Client ID
- Registered mobile number
- Order ID (if applicable)
3. Follow Escalation Properly
- Start from Level 1
- Move step-by-step
4. Use Email for Complaints
- Better tracking
- Useful for escalation
5. Stay Safe
- Never share OTP, password, or PIN
- Kotak never asks for sensitive details
Final Thoughts
Kotak Neo offers a well-structured support system backed by a trusted banking group. With multiple contact options—phone, chat, WhatsApp, and escalation levels—you can resolve most issues quickly if you follow the right approach.
For urgent issues, calling or chat is best. For serious complaints, email and escalation channels work more effectively.