Upstox is one of India’s fastest-growing discount brokers, known for combining low brokerage with a clean, app-first experience. Backed by strong technology and a large user base, Upstox has become especially popular among beginners and active traders who want a balance of speed, simplicity, and affordability. Over the years, it has evolved from a basic trading platform into a full ecosystem offering stocks, F&O, IPOs, and mutual funds—all in one place.
If you’re using Upstox and run into any issue—whether it’s account-related, technical, or trading—you have multiple official ways to get help. Below are the updated contact details.
1. Upstox Customer Care Numbers
Upstox provides multiple helplines for support during trading days.
Primary Support
- 022-4179 2999
Alternative Helplines
- 022-6904 2299
- 022-7130 9999
Working Hours
- Trading days (Mon–Fri): 8:00 AM – 5:00 PM
Pro Tip
👉 Use the AI Chatbot inside the Upstox app
- Available 24/7
- Can track your tickets instantly using your mobile number
2. Upstox Email IDs
For documentation, complaints, or escalations, email is often more effective.
Main Support Emails
- General Support: support@upstox.com
- Complaints / Compliance: compliance@upstox.com
- Corporate Queries: contact@upstox.com
Special Email (RKSV Insurance Queries)
- insurancesupport@rksv.in
3. Upstox Office Addresses
Upstox operates mainly from Mumbai, with a registered office in Delhi.
Corporate Office (Primary)
Upstox Securities Private Limited
30th Floor, Sunshine Tower
Senapati Bapat Marg
Dadar (West), Mumbai – 400013
Maharashtra, India
Registered Office
809, New Delhi House
Barakhamba Road, Connaught Place
New Delhi – 110001
Branch Office (Mumbai)
1213, 12th Floor, The Summit Business Bay
Off Andheri Kurla Road
Near WEH Metro Station
Andheri (East), Mumbai – 400093
4. Escalation Matrix (If Issue Not Resolved)
If your problem isn’t solved within 5 working days, you can escalate step by step.
Level 1 – Customer Support
- Phone: 022-41792999
- Email: support@upstox.com
Level 2 – Head of Customer Care
- Jeffrey DeSouza
- Phone: 022-41792936 / 022-71146936
- Email: complaints@upstox.com
Level 3 – Compliance Officer
- Kapil Jaikalyani
- Phone: 022-71146955 / 022-41792955
- Email: compliance@upstox.com
Level 4 – CEO Escalation
- Ravi Kumar
- Phone: 022-71146941 / 022-41792941
- Email: ceodesk@upstox.com
5. Key Managerial Contacts
- Ravi Kumar – CEO
- Kapil Jaikalyani – Compliance Officer
- Amit Lalan – Commodities Compliance
- Kamaiah Nadavala – Chief Information Security Officer
6. Quick Tips for Faster Support
- Use chatbot first for quick fixes
- Keep your client ID and mobile number ready
- Raise a ticket before calling for faster tracking
- Never share OTP or password with anyone
Final Thoughts
Upstox has built a structured support system—starting from chatbot to escalation levels. If you follow the right path, most issues get resolved without much delay. For urgent matters like trading or account security, always use the direct helpline or escalation emails immediately.