5Paisa is a well-known discount broker in India, popular for its flat ₹20 brokerage model and low-cost trading plans. It is backed by the IIFL group and focuses on providing affordable trading for beginners and active traders.
If you face any issue—whether it’s trading-related, Demat queries, or technical problems—5Paisa offers support through phone, email, and grievance channels.
1. 5Paisa Customer Care Number
Primary Customer Support: 91 89766 89766
Availability
- Typically available on trading days during working hours
👉 Use this for:
- Account issues
- Trading problems
- App-related queries
2. 5Paisa Email IDs
Email is useful for detailed issues and complaints.
Main Support Email: support@5paisa.com
DP & Broking Queries: grievance@5paisa.com
👉 Use this for:
- Demat-related issues
- Share transfers
- DP charges or holdings
SEBI Complaint Option
- You can also raise complaints via SCORES (SEBI platform)
👉 Useful if your issue is not resolved by customer care
3. 5Paisa Head Office Address
5Paisa operates from its corporate office in Thane, Maharashtra.
Corporate Office: IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, MIDC, Thane Industrial Area, Wagle Estate, Thane – 400604
4. Tips for Faster Resolution
1. Call First for Quick Help
- Best for urgent trading or login issues
2. Use Email for Documentation
- Helps in tracking complaints
- Required for escalations
3. Mention Key Details
Always include:
- Client ID
- Registered mobile number
- Order ID (if applicable)
4. Escalate via SEBI if Needed
If not resolved:
- Use SCORES platform
- Ensures regulatory follow-up
5. Stay Safe from Fraud
- Never share OTP, password, or PIN
- 5Paisa never asks for sensitive details
Final Thoughts
5Paisa offers a simple support structure—phone + email + SEBI escalation. While it may not have multiple escalation layers like some brokers, most issues can be resolved quickly if you contact support with proper details.
For urgent matters, calling is best. For serious complaints, email and SEBI escalation provide stronger resolution.